At GentiTour, we are committed to providing high-quality digital resources that help travel professionals grow and thrive. Please read our refund policy carefully before making a purchase.
Digital Product Policy
Due to the nature of digital products, all sales are final and non-refundable once the product has been accessed, downloaded, or delivered. When you purchase a digital item from GentiTour, you are granted immediate access to proprietary content and intellectual property, which cannot be returned.
Order Issues
If you experience any issues accessing your digital purchase or believe you’ve received the wrong product, please reach out to us through our contact page. We will do our best to resolve the issue promptly and ensure you get what you paid for.
Duplicate Purchase
In the case of an accidental duplicate purchase, please contact us with proof, and we will evaluate your case. If eligible, a partial or full refund may be issued at our discretion.
Licensing & Usage
All products sold on GentiTour are for personal or business use only, as per the license included in each product. Reselling, redistributing, or copying the products is strictly prohibited.
Need Help?
If you have any concerns or questions about your order, feel free to reach out via the Contact page on our website. We’re here to support your success.